NAVIS Pack and Ship
NAVIS Pack and Ship Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NAVIS Pack and Ship has 1.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: First part of shipping seemed great.
Cons: Overcharging not trustworthy, Doing a bad job, Prices.Recent recommendations regarding this business are as follows: "Run away!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NAVIS Pack and Ship has 1.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: First part of shipping seemed great.
Cons: Overcharging not trustworthy, Doing a bad job, Prices.Recent recommendations regarding this business are as follows: "Run away!".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Lost $7,000 painting
User's recommendation: Run away!
The worst experience in years
- Rudeness
- Doing a bad job
Preferred solution: Full refund
Lost the shipment - never to be found
Resolved: Owner of Philly location is a first class ***
I spoke with the owner.
Avoid them
- Overcharging not trustworthy
- Prices
Preferred solution: We offer 8x 250USD for packing = 2000 USD.
Do Not PREPAY--Get Your Shipment before paying and read contract carefully!!!!
If you make the poor judgement decision to go with Navis--do not prepay. I thought I possibly was alone but just reading reviews here I see I am lucky I only lost 1000$ in goods.
I am not the kind of person to write on boards like these but my experience was so unbelievable and bad I felt I must. Navis was the lower of several bids, but in the end I am out everything. Navis did not pick up my crate on time (clear date specified in contract) (simplified version--more to this but not going to write it all) and as a result, my crate was moved and then thrown away. Throughout this ridiculous debacle I called almost every day and was told "It is being shipped today".
I finally called a number that was also given to Navis--a one min sleuthing call they could have done easily instead of continually handing out BS--to find out my crate had been thrown away because 'it was just sitting there for twenty days'. The amazing response to this was ' Find out where it is so then we can arrange to pick it up'. What? It is in the trash lady-!
I know now that this is a stalling tactic. Never did they acknowledge they were wrong in any way. When I called to get the money back I had prepaid (I had to call every time and be clear--I know now they wouldn't have given my money back--very shady) I was told about all of these mysterious charges (tiny road charge, expedential shipping -when they assured me it would be on time when I first asked for bid...etc) which cut into my refund. And on top of this, the fake woman who was my contact told me about all of the losses their company swallowed to get my work there...blah blah and actually got in a "I didn't say that...." conversation with me when I tried to clarify events.
Ridiculous. You are talking to someone who lost all of six months of work, and 1000$ in base materials--not even talking about time and hours to remake it and you are going to get into a *** "I didn't say that. Who me?' conversation.And then,on top of that, talk about company losses--try losing everything! At that point I decided to write this review.
If there was an ounce of sympathy or honest concession of events that transpired I would not have written this. Take responsibility NAVIS! And possibly do a call to check instead of lying continually to customer.
Don't believe anything they say--choose another company!! KENT WA
- First part of shipping seemed great
- Losing all of my crate on way back
- Overcharging not trustworthy
Navis Crab and ***
- Overcharging not trustworthy
- Take your items as hostage
- Double or triple their estimates once they have your items
Preferred solution: Price reduction
Late, lies, and damage
Navis Pack & Ship of Philadelphia
Resolved: Navis Pack and Ship in Denver, CO destroyed my property and ripped me off
- Friendly
Preferred solution: Let the company propose a solution
Broken in transit
Do not go with Navis
Damaged, Missing, Late and expensive !
Navis Pack and Ship Austin, Texas
Shipping from Dallas, Texas to London England
First estimate of valuable antique furniture and small valuable pieces given at my home from Navis on Shady Lane in Dallas Texas was circa $5000. When they had the goods and I was in Europe they changed the price to $20,000.
I negotiated them down to $15,500. They took over 5 months to ship the goods. Shocking results. Hardly anything was professionally packed.
Speciality 19C chinoiserie secretary, 19C French wooden table, 19C paintings, 19C wooden torchiere pedestal, 19C oversized caned chair etc, all packed poorly and damaged. Most of above were supposed to be crated. Over one hundred delicate objets d'art including clocks, porcelain boxes, bronze boxes with ivory paintings, vases, crystals, statues, ivory statuary, silver and crystal boxes etc thrown and heaped into cartons with little or no packing. Pictures and videos as proof.
All antique items in repaired state lose value. These were cherished, fine pieces from my mother's personal antique collection of great value, intact when Navis picked them up. Also Navis had me pay for a full container when the container was half-full and nothing was prepared for rough seas. I know because I was present for the opening of the shipment container.
Exquisite pair of bronze candelabrum 19c twisted and broken arms as a result, stress fractures in secretary as a result, hole in canvas of beautiful large copy of Vigee LeBrun painting etc . I have been four months sending out different pieces for repairs as am keeping what is salvageable for sentimental reasons. And there's plenty more to repair. Almost everything of $100,000 shipment has lost greatly in value for my heirs.
Navis has not answered my complaint. Better Business Bureau said they were in the wrong but I will probably have to sue them.
Should have used someone who knew...
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The owner answers his phone at the bank. Said he’d call back with a guote, never called back.
One man really bad show.
Thank God I didn’t give them a $11,500 painting to ship. Bad news